Wild24 Privacy Policy
How we collect, use, share and protect your personal data under UK data protection law.
- UK GDPR & DPA 2018
- Jumpman data controller
- DPO contact by email
- Cookie choices
18+ · New customers only · Full terms apply at Wild24 · BeGambleAware
Wild24 is operated by Jumpman Gaming Limited, the Data Controller responsible for any personal data processed when you visit the site, register for an account, deposit funds or play games. Jumpman Gaming Limited is licensed and regulated in Great Britain by the UK Gambling Commission (account number 39175) and is registered in Alderney under company number 1858, with its registered office at La Corvee House, La Corvee, Alderney, GY9 3TQ.
This Privacy Policy explains what we collect, why we collect it, who we share it with and the rights you have under the UK GDPR and the Data Protection Act 2018. It also covers the cookies and similar technologies used on our site, and how to contact our Data Protection Officer if you have questions or want to exercise your rights.
Because we hold a UK Gambling Commission licence, we are required to verify your identity, monitor play for signs of harm and report certain information to regulators and law-enforcement bodies. We only collect what we need to run a safe, legal gambling service, and we keep records for as long as the law requires.
By creating an account or continuing to use the website, you confirm you have read this policy. If you do not agree with how we use your data, please do not register or deposit funds.
Data We Collect
We only collect personal data that is necessary to operate the casino, meet our regulatory duties and protect players.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Full name, date of birth, residential address, ID/passport image | Age verification, KYC and AML checks |
| Account | Email address, username, password, security questions | Account creation, login, customer support |
| Financial | Payment method, card/wallet identifiers, transaction history | Processing deposits, withdrawals and refunds |
| Behavioural & Technical | Gameplay history, device, browser, IP address, session logs | Fraud prevention, responsible-gambling monitoring, site security |
| Marketing | Marketing opt-in preferences, channel choices (email, SMS, push) | Sending promotions you have agreed to receive |
Swipe to see all columns
Lawful Basis (UK GDPR)
Every activity below has a lawful basis under Article 6 of the UK GDPR. Where consent applies, you can withdraw it at any time.
| Activity | Lawful Basis |
|---|---|
| KYC, age and identity verification | Legal obligation (UKGC Licence Conditions, AML Regulations) |
| Account operation, deposits and withdrawals | Performance of a contract |
| Fraud prevention and account security | Legitimate interest |
| Responsible-gambling monitoring | Legal obligation (UKGC Social Responsibility Code) |
| Direct marketing (email, SMS, push) | Consent |
| Analytics and performance cookies | Consent |
Your Rights (UK GDPR)
Under the UK GDPR you have the rights below. To exercise any of them, contact our Data Protection Officer at Dataprotectionofficer@jumpmangaming.com. We will respond within one month.
| Right | How to Exercise |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Ask us to correct inaccurate or incomplete data |
| Erasure | Request deletion, subject to legal retention duties (e.g. AML records) |
| Restriction | Ask us to pause processing while a query is investigated |
| Object | Object to processing based on legitimate interest, including profiling |
| Data portability | Receive your data in a structured, machine-readable format |
| Withdraw consent | Opt out of marketing or analytics cookies at any time |
| Complain to the ICO | Lodge a complaint with the Information Commissioner's Office (ico.org.uk) |
Cookies We Use
We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site is used and personalise advertising. You can manage non-essential cookies through your browser settings or our consent banner.
| Type | Purpose |
|---|---|
| Strictly necessary | Login, session security, basket and cashier functions. Cannot be disabled. |
| Functional | Remember language, layout and other display preferences |
| Analytics | Aggregated usage data via Google Analytics (consent based) |
| Marketing | Personalised advertising via Google Ads and similar networks (consent based) |
Retention & Security
We retain personal data only for as long as required by law and for the purposes set out in this policy. Account, transaction and KYC records are kept in line with UKGC and Anti-Money-Laundering record-keeping rules. After that period the data is deleted or fully anonymised. Specific retention schedules are available on request from the Data Protection Officer.
All data is stored on secured servers protected by encryption, access controls and regular security testing. Where data is transferred outside the United Kingdom, we use appropriate safeguards such as the UK International Data Transfer Agreement or equivalent standard contractual clauses.
Privacy FAQ
Who is the Data Controller?
Jumpman Gaming Limited, registered in Alderney under company number 1858, with its registered office at La Corvee House, La Corvee, Alderney, GY9 3TQ. Licensed by the UK Gambling Commission (account 39175).
How long do you keep my data?
Only for as long as required by law and to meet UKGC and AML record-keeping duties. Specific retention periods are available on request from the Data Protection Officer.
Can I request deletion of my account?
Yes. You can ask us to erase your data by emailing the DPO. Some records (such as KYC and transaction history) must be retained for the period the law requires before deletion.
How do I opt out of marketing?
Update your preferences in My Account, click the unsubscribe link in any marketing email, or contact support. Strictly necessary service messages will still be sent.
Where is my data stored?
On secure servers managed by Jumpman Gaming Limited and its trusted processors. Where data is transferred outside the UK, we apply appropriate safeguards such as the UK International Data Transfer Agreement.
How do I make a complaint?
Contact the Data Protection Officer first at Dataprotectionofficer@jumpmangaming.com. If you are not satisfied, you can complain to the UK Information Commissioner's Office at ico.org.uk.
Play with Confidence
Your personal data is protected by the UK GDPR and Wild24's UKGC-licensed operator. Ready to play?
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